Questions Answered > General > How do I update my credit card? (I've had mine cancelled)

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As long as your subscription has not yet been cancelled, you can update your card information at any time.
Simply follow these steps:
1. Visit http://www.clkbank.com
2. Enter the order number in the Order Lookup box.
3. Enter one of the other verification indicators listed on the Order Lookup box. (Either the email address from the order, or the last four digits of the card used to purchase, or the PayPal Transaction ID, if the purchase was made with funds from the customer's PayPal account.)
4. Click the "Submit" button.
5. On the following Order Detail page, there are three green buttons. The third button down is the "Update Payment Method" button. Click the "Update Payment Method" button.
6. On the following "Update Your Subscription Payment Information" page, you can enter new card information for your subscription to be billed to. When you are finished click the "Update" button at the bottom of the form.
7. Your information has now been updated and your next rebilling of your subscription will be made using the new card information you had entered.

However, as long as the customer's subscription has not yet been cancelled, your customer can update their card information at any time. Simply have your customer follow these steps:
1. Visit http://www.clkbank.com.
2. Enter the order number in the Order Lookup box.
3. Enter one of the other verification indicators listed on the Order Lookup box. (Either the email address from the order, or the last four digits of the card used to purchase, or the PayPal Transaction ID, if the purchase was made with funds from the customer's PayPal account.)
4. Click the "Submit" button.
5. On the following Order Detail page, there are three green buttons. The third button down is the "Update Payment Method" button. Click the "Update Payment Method" button.
6. On the following "Update Your Subscription Payment Information" page, you can enter new card information for your subscription to be billed to. When you are finished click the "Update" button at the bottom of the form.
7. Your information has now been updated and your next rebilling of your subscription will be made using the new card information you had entered.

Last updated on January 7, 2010 by Paul Cook